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The Portland Harbor Hotel located in the Old Port- a Victorian-district of lovely restored shops and restaurants- is just a block from the city's vibrant waterfront. The Area features cobblestone streets, galleries, shops, day-spas and historic landmarks has immediate opening for a Guest Service Clerks.
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Promote the Harbor Hotel and Inn at Diamond Cove brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Experience, Skills, and Knowledge
High school diploma or equivalent required, and college degree preferred.
Work schedule requires flexibility may include working on weekends and Holidays.
Qualified Candidates may apply anytime online at www.portlandharborhotel.com
Portland Harbor Hotel
468 Fore Street
Portland, Maine 04101